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Fraud Prevention Policy

At VapeRev, we take fraud and theft very seriously.  To prevent these things from happening to any consumer or credit card holder, we implemented several systems to catch fraudulent purchases before the transactions have been finalized and shipped out.  This means, at our discretion, we will cancel any order that we believe is fraudulent, or, was found to be fraudulent and will refund the full amount back to the credit card used to create that order.  This policy helps us protect all credit card holders from fraud.  (We reserve the right to refuse service to anyone that we feel is creating, or has created a fraudulent purchase on our website)

One of the systems we have in place is called "Kount".  Kount looks at items such as purchase history with other retailers that use Kount, address verification and ip address location just to name a few.  The Kount software calculates all this information in real time and sends us a score.  Orders that are low risk and return a low score are removed from "Hold".  Those orders are sent directly to our processing center to be pulled, packaged and shipped.  Orders that come back with an average score are re-evaluated.  In most cases, those orders are able to be removed from "Kount Hold".  For orders that can not be removed from "Kount Hold", or, orders that return a high score, those customers are required to go through our "ID Verification" process.  Details of this process can be found below.

Your order is currently on hold and can not be released till we can verify your identity with this new account and credit card which you are using.  Please follow the steps below for our "ID Verification" procedure.  This is to ensure you are the one creating the order and to prevent fraudulent purchases. If you have any further questions, please let us know so that we may better assist you.

Click on this link, http://shop.vaperev.com/id-verification.html

  1. Once you are on the site, please add the item to your cart and purchase the ID Verification product using the same credit card you used to create your original purchase.  You will also need to add a shipping option to check out.  (All funds including the cost of shipping to purchase the ID Verification will be refunded in several amounts)
  2. As soon as we receive your payment, we will authorize multiple refunds each at different amounts but equal to the total amount you paid. (ex. you pay the $8.00. We then make two refunds, one for $2.37 and the other for $5.63)
  3. You will need to email us as soon as you receive the refunds and tell us the amount of each refund.  If the amounts are incorrect, we will not be able to allow you to proceed with any future orders and will cancel your current order (Refunds can take 1 up to 21 business days to show up on your account)
  4. If the amount of each refund is correct, we can authorize any future purchases that you make on our web site.  However, the same account and credit card must be used each time.
  5. If you wish to use a different card or account, then you will need to go through the "ID Verification" process again.

Unfortunately, we are not allowed to accept picture ID's as we have had many customers provide fake ID's or stolen ID's in the past.  Our ID Verification procedure is the only method that is 100% effective in proving that the person using the card is the owner as no one else will be able to see the refunds returned to the original owners card.  We also do not accept screen shots or scans of customers credit card statements.  With the technology available today, thiefs are able to create fake statements and have accounted for more than 90% of the false statements we received when we used to allow this.  If you place an order through our website and are requested to go through our "ID Verification" process but do not wish to wait on the process, we can cancel your order and refund the amount back to the card used to create the transactions.  This is required of any of our online customer that has their order held on "Kount Review".  Should you have any questions regarding this policy, please email us at info@vaperev.com or support@vaperev.com


Wholesale Clients

Customers who purchase items through this website (www.shop.vaperev.com), and have a wholesale account, or are in the middle of setting up a wholesale account with us, are required to abide by all policies listed on this website.  No exceptions will be allowed.  Whether the items are bought for personal use, or business use, we highly suggest contacting your wholesale "Account Manager" to inquire if the items you are looking for are available for purchase through your Account Manager to avoid any delays in processing your order.  By purchasing items through this website, if asked to complete the ID Verification process, you must complete it in order for your invoice to be cleared for processing.